Return & Refund Policy

We are customers too, and we hold ourselves to the same standard we'd expect from anyone we buy from.

Stay picky, just like us, and be nice to your taste buds!

When You Can Return an Item:

You're eligible for an exchange or refund if your product is:

• Damaged in transit or on arrival

• Expired or past its best-before date on arrival

• Otherwise not as described, or doesn't meet your reasonable expectations

 

Return Window
You must let us know within 5 working days of the date you receive your order. Returns requested after this window can't be accepted.

How to Start a Return
Returns need to be approved before you send anything back. To start one:

• Contact us at Hungry@Eat-ate-Eaten.com or via WhatsApp (+852 9881 8449)

• Tell us your order number, the item(s) affected, and what's wrong

 

We'll confirm approval and next steps before you ship anything back to us

Condition & Proof of Purchase
Please return the item in its original packaging, along with proof of purchase (your order confirmation or receipt).

Where This Applies
Returns can only be processed within the region where the order was originally placed and delivered, Hong Kong or Macau.

What You'll Get Back
Once we've received and checked the returned item, we'll either send a replacement or issue a refund to your original payment method. We aim to process approved refunds within 5-7 business days of receiving the returned item.

Questions
Reach out any time at Hungry@Eat-ate-Eaten.com or via WhatsApp, we're happy to help!

Last updated: 16 August 2026